Telecommunications
As times change, so do your telecommunications options. Today, you can call someone through a land-line phone, a mobile phone, or even through your computer using VoIP (Voice Over Internet Protocol). Each of these methods has benefits and disadvantages and you should decide which option(s) are best for you.
No matter which option you choose, you should carefully read all contracts, so you know what you are getting. Look for the costs, terms, and conditions of service. How much do you pay per minute for a long distance call? What are your charges for roaming? Is access to the 911 emergency system included in your plan?
When you get a phone bill, read it. The Oregon Public Utility Commission has a guide on how to read your phone bill (pdf version). Look for signs of cramming or slamming. Cramming refers to unexplained charges on your phone bill for services you never ordered, authorized, received or used. Slamming is when your telephone service (local or long distance) has been changed to another carrier without your permission. Both cramming and slamming are illegal.
If you want to stop most telemarketing calls, sign up for the National Do Not Call Registry. For more information about the Do Not Call program and to file a complaint with the Attorney General's office, click here.
Applicable State Law
Applicable Federal Law
- Telephone Consumer Protection Act of 1991 (TCPA)
- Telemarketing and Consumer Fraud and Abuse Prevention
- Telemarketing Sales Rule (TSR)
