Oregon Department of Justice

Attorney General Ellen F. Rosenblum

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Five 'No Call' Law Violators Sign Assurance; Pay Fines

October 29, 2001

Attorney General Hardy Myers today announced court actions against five violators of Oregon's "No Call" List and reminded Oregonians that the December deadline for subscribing to the List for the winter quarter is approaching. Named in Assurances of Voluntary Compliance filed in the Marion County Circuit Court are Elite Auto Glass of Portland, Emerald City Tours of Kent, Washington, Carpet Revival of Oregon, Albany, Independent Systems, LLC of Roanoke, Virginia and SOUNDMEDIAGROUP of Irvine, California.

"The success of Oregon's "No Call&" Law is due in part to the strong support Oregonians have given the program and the fact that we are persistent in our prosecution of violators," Myers said. The program is in its third year with more than 85,000 Oregon citizens subscribing to the program and 1,155 telemarketers purchasing the List every quarter.

The Department of Justice consumer protection office received more than 100 complaints concerning telephone solicitations from Emerald City Tours of Kent, Washington. The first violations of the "No Call" Law resulted in a court order filed February 2002 with the company paying $16,500 to Justice.

Ignoring the agreement, Emerald City continued to violate Oregon law by calling consumers on the "No Call" list, by making repeat calls to consumers who earlier told them to not call back and for failing to comply with the 30-second disclosure rule. This law requires callers in the first 30 seconds of the call to give consumers their name, name of the company they represent, explain about the product or service being sold and the costs and ask if the consumer is interested in hearing more. If the consumer isn't interested, the caller must immediately hang up. Frequently, one call from Emerald City Tours violated all three laws.

Justice received dozens of complaints during 2002, resulting in a second Assurance of Voluntary Compliance being filed Tuesday in the courts. Under the second agreement, Emerald City must comply with Oregon laws and will pay $34,000 to Justice. In addition, the company will pay penalties of $1,500 for any "No Call" law violation committed after August 26, 2002.

Elite Auto Glass, a Portland-based windshield replacement business, telephoned Oregonians on the "No Call" List between March and May 2002. The company signed an Assurance promising not to violate Oregon laws and paid Justice $2,000 for its Consumer Protection and Education Fund.

SOUNDMEDIAGROUP of Irvine, California placed calls to consumers on the "No Call" List for client businesses, resulting in the signing of an Assurance and payment of $6,000 to the Justice fund.

Independent Systems, LLC of Roanoke, Virginia, also known as Adventis, Inc., places Internet ads for vehicles. During 2001, the company solicited Oregon "No Call" List subscribers over the telephone. Company officials signed an Assurance and paid Justice $1,500 for its consumer education fund.

Albany businesswoman Laura Goodwin solicited "No Call" List subscribers in the Corvallis and Albany areas for carpet cleaning services provided by Carpet Revival of Oregon. Goodwin signed an Assurance and agreed to cease all telemarketing activities.

Consumers wanting to subscribe to the Oregon "No Call" List for the winter quarter must meet two December deadlines: December 15 for online subscriptions and December 1 for subscriptions mailed to the No Call Administrator. The new "No Call" List will be issued January 1, 2003.

For information on Oregon's "No Call" List or to sign up over the phone, call 1-877-700-6622 or visit the "No Call" web site at www.ornocall.com. [UPDATE: The Oregon No Call web site is no longer operational. To sign up for the federal Do Not Call registry, go to www.donotcall.gov]

Oregon "No Call" List information also is available by calling the Attorney General's consumer hotline at (503) 378-4320 (Salem area only), (503) 229-5576 (Portland area only) or toll-free at 1-877-877-9392. Justice is online at www.doj.state.or.us.


Jan Margosian, (503) 947-4333 (media line only) jan.margosian@doj.state.or.us |
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