The Address Confidentiality Program (ACP) is a free mail forwarding service to help survivors of domestic violence, sexual assault, stalking, or human trafficking protect their physical address information. Participants in the program are provided with a substitute address to be used in place of the address where they live. The substitute address will meet the address requirements for most state and local government agencies. Among other uses, participants may use the substitute address provided to them for:
Delivery of first class, certified and registered mail
Obtaining an Oregon driver’s license or ID card
Receiving or paying child support
Applying for a marriage license
Enrolling dependents in public school
For security reasons, the ACP office address is confidential. ACP staff work with applicants and participants by telephone, fax, email, or regular mail. If you choose to write using the P.O. Box below please be sure to include your contact information so that we can reach you.
For more information please refer to the FAQs below or contact:
PO Box 1108
Salem, OR 97308
Phone: (503) 373-1323 or toll-free within Oregon only: 1-888-559-9090
Fax: (503) 373-1340
Participation in the ACP by itself does not guarantee anyone’s safety. ACP staff do not provide threat-assessment or safety-planning and are not allowed to offer legal advice.
Certified Application Assistant Information - A person may only apply to the Address Confidentiality Program through a victim advocate that has been designated by the Attorney General as an Application Assistant. To apply to the Address Confidentiality Program please contact an Application Assistant near you.
You must live in Oregon to apply for the ACP. If you do not live in Oregon you can find out if your state has a confidential address program here: Address Confidentiality Programs in the United States
Frequently Asked Questions
How do I change my address with the ACP?
A participant must notify the ACP in writing within 10 days of a change to their residential address, mailing address, or telephone number. You may submit a Change of Address or Telephone Number form by regular mail, by fax, or by email as an attached .PDF or .JPG (less than 1MB).
The form MUST contain your signature to verify your identity. The ACP cannot accept an electronic signature at this time.
Who is eligible for the ACP?
Someone who lives in Oregon, and
- Is over 18 years old*, and
- Is a victim of domestic violence, sexual assault, stalking, or human trafficking, and
- Has recently relocated (or is about to relocate) to an address unknown to the perpetrator(s) or any government agencies.
*Parents or guardians may apply on behalf of incapacitated adults and minor children who are otherwise eligible for the ACP.
NOTE: If you do not live in Oregon you can find out if your state has a confidential address program here: Address Confidentiality Programs in the United States.
How do I apply for the ACP?
To apply for the ACP you must meet with an Application Assistant (AA) in your area.
The AA will conduct safety planning with you, explain the program services and participant rights and responsibilities, review evidence to determine eligibility, and help you complete the application.
You can locate an AA near you HERE.
What kind of mail is forwarded?
All first-class, certified, and registered mail is forwarded to participants.
Magazines, packages, and junk mail are not forwarded. Packages (including prescriptions) are refused at the Post Office and returned to the sender. Magazines and junk mail are confidentially shredded and recycled.
The program may also accept legal process service (get “served”) on behalf of a participant.
Will I get my own Post Office box?
No. Every participant in the program uses the same Post Office box in Salem, Oregon. However, each household in the program is assigned a unique ACP Code that ensures mail is delivered correctly and without delay. The ACP is a required part of the substitute address.
Is the ACP like a witness protection program?
No. The program does not hide a participant or help them “go underground”. Although a recent confidential relocation is required to apply, the ACP does not offer financial assistance to applicants to help them move or obtain suitable housing.
Does the ACP remove or delete information about me that already exists in records?
No. Applicants who are accepted into the program may use an assigned substitute address for creating a new public record, but the program cannot remove or delete information that already exists in public record.
This is one of the reasons why an applicant must move (or be moving) to a location unknown to their abuser or any government agency to apply to the program.
Will an ACP participant’s address ever be disclosed?
Yes. The program is required to disclose a participant’s address or telephone number upon receipt of a court order signed by a judge pursuant to a finding of good cause.
Will an ACP participant be notified if their address has been disclosed?
Yes. In the event of disclosure of an actual address or telephone number, the participant will be notified within one business day.
Is participation in the ACP confidential?
No. A participant’s residential address and telephone number is kept confidential, but being a participant in the program is not confidential.
ACP staff can verify participation on request by a public body for official use. They can also provide verification to a private entity or financial institution if a participant asks them to do so.
Can other household members participate in the ACP?
Yes. Any person who lives in the same household as a program participant may also receive ACP services. All household members over age 18 must also complete an application in addition to being listed as a co-applicant by the primary applicant.
How long can I use the substitute address if I am approved to participate in the ACP?
Program participation is four years, unless otherwise cancelled or withdrawn, and participation can be renewed for an additional four years prior to expiration.
Can an ACP participant be cancelled from the program?
Yes. A participant may be cancelled for the following reasons:
- Providing false or incorrect information on an ACP application
- Does not notify the ACP in writing of a change in residential or mailing address, or telephone number within ten days.
- Does not notify the ACP of a legal name change within 30 days.
- Mail forwarded to the participant is returned to ACP as undeliverable.
- Does not submit a renewal application at least 30 days prior to the expiration date.
- No longer wants to be in the program and requests to be withdrawn.
Can a participant appeal a cancellation?
Yes. A participant who is cancelled will be notified by the program in writing. The notice will include an appeal form, which may be submitted within 30 days of the notice.
Are there ways you cannot use the substitute address?
Yes. The ACP does not relieve a participant of their legal or financial responsibilities or from having to provide actual address information to receive certain services from state or local government agencies, or when supervised offenders' records are created.
Convicted sex offenders who are required to register their residential address with criminal justice agencies are not allowed to use the substitute address for community registration purposes.