FAQs for Applicants

Learn more about applying for child support.
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What is Electronic Payment Withdrawal (EPW)?

Electronic Payment Withdrawal (EPW) is a payment option. This service lets our qualifying customers pay support electronically, rather than through income withholding or sending checks or money orders. This service allows the Child Support Program to electronically pull monthly support from a financial institution account. There are two types of EPW: EPW 1 and EPW 2.

  • EPW 1 is an exception to income withholding. Automatic monthly payments may be set up instead of regular income withholding when the parent receiving support (or the child attending school, if applicable) agrees and there is no past-due support owed. The person paying support may request one or two withdrawal dates per month, as long as the full monthly amount is paid on or before the court-ordered due date.
  • EPW 2 is in addition to income withholding or an alternative if income withholding is not possible. Automatic monthly payments may be set up to supplement regular income withholding, or when income withholding is not available because the parent paying support is self-employed, underemployed, or unemployed. EPW 2 may be set up for active cases or those with a judgment only. The case may have arrears, and does not need to be currently accruing monthly support. The person paying support may elect any withdrawal amount, and may request one or two withdrawal dates in the month the payment is due.

What are the benefits of direct deposit?

  • No need to go to a bank
  • Eliminates the possibility of lost or stolen checks
  • Checks can be deposited while away from home
  • Funds may be available sooner than regular checks

What if I don’t find the answer to my general question?

If you were unable to find the information you were seeking, contact us for support. If you think the answer to your question may be helpful to other people, we invite you to send your comments through the feedback form ». We work hard to make information more accessible to the public and look forward to hearing from you.

What happens if money is received on my case during the seven-day pre-note period?

Any money received on your case during the seven business day pre-note process will be mailed to you by check.

What if I have additional questions about direct deposit?

You may review the extended ReliaCard and direct deposit information FAQs or contact your case manager.

Who do I contact for child support services?

If your child receives public assistance and you have questions about establishing paternity, or establishing, modifying, or enforcing a support order, contact the nearest Child Support office. If your child has not received public assistance, contact the District Attorney in your area.

How do I contact my case manager?

To locate your assigned office address and telephone number, log in to the interactive Case Information page or locate the Child Support office nearest you.

How do I get help to resolve a problem with my child support case?

The best way to take care of an issue is at the local child support office that handles your case. If you have not yet talked to a lead worker or manager at the local child support office, contact the office nearest you to ask to speak to them.

If you have already done this and your issue has not been resolved, contact Constituent Services at the Oregon Child Support Program at 503-947-4388. You also may email Constituent Services at Constituent.Desk@doj.state.or.us.

When will my direct deposit go into effect?

Once your authorization form has been received and processed, a “pre-note” process begins that takes seven days. This allows the Oregon State Treasury time to verify that the account information we received will accept direct deposit.

Once the pre-note process is complete, an activation letter will be mailed to you indicating active status and the account number(s) where the funds will be deposited. Please review this information for accuracy.

To verify deposited funds, you may contact your financial institution. You may verify the date the deposit should be made to your account by calling in Oregon 800-850-0228 or 503-378-5567 outside Oregon.

Are all payments of child support sent electronically?

All child support payments to parents receiving support are intended to be paid electronically. Child support disbursements are made either by direct deposit to a bank account or onto a ReliaCard, unless a customer has received an exception.