FAQs for Applicants

Learn more about applying for child support.
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Who can receive child support services?

Child support services are available to both parents. Even if you or the other parent live in another state, you can apply for child support services in Oregon. Relatives or other caretakers who have physical custody of a child are also entitled to child support services.

Who provides child support services?

Oregon Child Support Program offices throughout the state provide full child support services. If you have an established child support case in Oregon, you may access your case information online:

If your child receives or has received public assistance in Oregon, the Oregon Department of Justice’s Division of Child Support provides child support services. Public assistance means Temporary Assistance for Needy Families (TANF) » or Medicaid (including the Oregon Health Plan). The Oregon DOJ Division of Child Support also provides services if your child is in the care of the Oregon Department of Human Services » (i.e., foster care) or the Oregon Youth Authority ».

If your child has not received public assistance, in 25 counties you can receive child support services from the District Attorney in the county where you live. In 11 counties, the Oregon DOJ Division of Child Support provides services for the District Attorney by contracted agreement.

A request for review and modification of your order may be assigned to the county where the original order was taken, or to the county where the other parent lives. You should check with your local District Attorney for more information.

If the Oregon DOJ Division of Child Support handles your case, contact your local Child Support office if you have questions regarding modification of your order.

What services are not provided?

Legal Advice – The Oregon DOJ Division of Child Support and the District Attorneys who provide child support services represent the state of Oregon and cannot offer legal advice. Any person involved in a case handled by the Division of Child Support or a District Attorney may hire an attorney at their own expense. In contempt and criminal nonsupport cases, the court will appoint an attorney to represent the person charged if that person cannot afford an attorney. See Get Legal Help for more information.

Please tell the Oregon Child Support Program if you have an attorney who represents you in any child support matter. The Division of Child Support or the District Attorney must work with your attorney unless your attorney says we can talk with you.

Spousal Support – Spousal support is enforced only if there is also child support. If there is no child support order but the person receiving support receives public assistance in any form, we can initiate income withholding and provide accounting services. The DOJ Division of Child Support does not provide other enforcement. Some District Attorney offices do provide limited services. See the back of the application form for participating offices. If the person receiving support is not receiving public assistance, we will pass through any payment for spousal support if we receive a copy of the order and know where to send the funds.

Visitation & Legal Custody – Neither the DOJ Division of Child Support nor the District Attorney can advise you about visitation or custody matters. These matters must be discussed with a private attorney or handled in court.

There are mediation services offered by other entities in Oregon. See Parenting Time for more information.

What is Electronic Payment Withdrawal (EPW)?

Electronic Payment Withdrawal (EPW) is a payment option. This service lets our qualifying customers pay support electronically, rather than through income withholding or sending checks or money orders. This service allows the Child Support Program to electronically pull monthly support from a financial institution account. There are two types of EPW: EPW 1 and EPW 2.

  • EPW 1 is an exception to income withholding. Automatic monthly payments may be set up instead of regular income withholding when the parent receiving support (or the child attending school, if applicable) agrees and there is no past-due support owed. The person paying support may request one or two withdrawal dates per month, as long as the full monthly amount is paid on or before the court-ordered due date.
  • EPW 2 is in addition to income withholding or an alternative if income withholding is not possible. Automatic monthly payments may be set up to supplement regular income withholding, or when income withholding is not available because the parent paying support is self-employed, underemployed, or unemployed. EPW 2 may be set up for active cases or those with a judgment only. The case may have arrears, and does not need to be currently accruing monthly support. The person paying support may elect any withdrawal amount, and may request one or two withdrawal dates in the month the payment is due.

How do I request direct deposit?

The Enrollment/Authorization Form (PDF) » is available both online and by mail. To request a a form by mail, call 1-800-850-0228 and leave your name and Social Security number or twelve-digit child support case number.

What if I don’t find the answer to my general question?

If you were unable to find the information you were seeking, contact us for support. If you think the answer to your question may be helpful to other people, we invite you to send your comments through the feedback form ». We work hard to make information more accessible to the public and look forward to hearing from you.

What are the benefits of direct deposit?

  • No need to go to a bank
  • Eliminates the possibility of lost or stolen checks
  • Checks can be deposited while away from home
  • Funds may be available sooner than regular checks

What happens if money is received on my case during the seven-day pre-note period?

Any money received on your case during the seven business day pre-note process will be mailed to you by check.

Who do I contact for child support services?

If your child receives public assistance and you have questions about establishing paternity, or establishing, modifying, or enforcing a support order, contact the nearest Child Support office. If your child has not received public assistance, contact the District Attorney in your area.

How do I contact my case manager?

To locate your assigned office address and telephone number, log in to the interactive Case Information page or locate the Child Support office nearest you.