Oregon Child Support System Project

Working to Improve Oregon’s Child Support System

Launched October 2015, the Oregon Child Support System Project was created to tackle the challenges of an outdated system with efficacy and efficiency.

Oregon Child Support Program staff are collaborating with contractors to develop a modern computer system. The new system will allow our staff to spend less time maneuvering an outdated system and more time working directly with the nearly 200,000 families who use our services.

After the new child support system is fully built and tested, we anticipate the first phase of the new system roll-out to begin in late 2018.

Oregon Child Support Program System Project Timeline
Oregon Child Support System Project Timeline

Project Background

The Oregon Department of Justice (DOJ) Division of Child Support conducted a cost-benefit study and a year-long feasibility study to research, evaluate, and choose a system replacement solution. The options considered:

  • Fix the current system?
  • Build from scratch?
  • Transfer an existing system?
  • Combine the “best of breed” from other modern child support systems?

The results of these studies led the DOJ Division of Child Support to choose “best of breed,” which includes components from recently-certified modernized child support systems operating in three states: California, Michigan, and New Jersey.

On December 31, 2013, the federal Office of Child Support Enforcement approved the Implementation Advance Planning Document (IAPD) for the multi-year Oregon Child Support System Project. The IAPD approval indicates the federal government’s commitment for two-thirds of the funding.

This approval came on the heels of Governor Kitzhaber signing legislation approving the project’s state funding commitment (one-third of the total cost).

Assisting Contractors

The DOJ’s System Project Management Team procured four contractors for specialized professional services necessary to assist us in implementing the new system:

  1. Project Management Contractor – to support us in managing the performance of the diverse services essential to the success of the System Project.
  2. Implementation Contractor – to design, build and implement the new child support system.
  3. Quality Assurance Contractor – to provide independent oversight of the project on the state’s behalf.
  4. Independent Verification & Validation Contractor – to provide project oversight on behalf of the federal government. Following its implementation, the new system will require federal certification.