Oregon Department of Justice

Attorney General Ellen F. Rosenblum

Oregon Department of Justice - Attorney General Ellen F. Rosenblum
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Attorney General Files 20 Court Actions Against Violators of "No Call" List Law

October 30, 2000

Attorney General Hardy Myers today announced 20 court actions filed against companies ranging from auto glass replacement shops to marketers of vacation resort timeshares for violations of Oregon's "No Call" List telemarketing law. Assurances of Voluntary Compliance today were filed in Multnomah, Marion and Lane counties.

"More than 31,000 Oregonians have subscribed to the Oregon "No Call" List program since it became law on January 1, 2000," Myers said. "Consumers expect telemarketers to follow the law and we will vigorously enforce the law against those who ignore it."

Named in assurances totaling $91,750 in payments to the Department of Justice are:

  • A Better Cellular, Gladstone; reseller of cellular airtime
  • Autoglass Warehouse, Portland; auto glass replacement
  • Century One Builders, Phoenix, Arizona; general construction
  • Discover Card, River Woods, Illinois; consumer credit cards
  • Farmers Insurance of Oregon, Portland; insurance
  • Fieldstone Mortgage Company, Plano, Texas; mortgage lender
  • Full Spectrum Lending, Pasadena, California; consumer loans
  • Hearing Aid Counselors, Medford; hearing aid sales
  • Hi Tech Vinyl, Portland; vinyl siding sales
  • IGO Enterprises (dba The Happy Hatter), Tigard; duct/chimney cleaning
  • Independent Mortgage, Anaheim, California; mortgage broker
  • Jensen Construction, Portland; residential construction
  • Judson Enterprise (dba K Designers), Rancho Cordova, California; home remodeling
  • Kezar Enterprises (Oregon Hearing Center), Eugene; hearing aid sales
  • Pacific Northwest Security, Inc., Tigard; home security systems
  • Platinum Roofing Company, Portland; roofing/sheet metal installation
  • Rose City Glass, Inc., Portland; auto glass replacement
  • Suntory Water Group, Inc. (dba Sierra Spring Water Company), Atlanta, Georgia; bottled water sales
  • Trendwest Resorts, Inc., Redmond, Washington; vacation resort timeshare marketing
  • Valley Auto Glass, Eugene; auto glass replacement

The 1999 Oregon Legislature, acting on Myers' recommendation, replaced the former "black dot" law with the Oregon "No Call" List program. As authorized under the new law, Attorney General Myers contracted with OTA Services, LLC of Salem to create and maintain a "No Call" List. No tax dollars are used to fund the service, which is supported by subscriber fees paid by telemarketers and a nominal charge to consumers. The law is aimed at limiting "cold calls" by telemarketers to solicit sales. With few exceptions, telemarketers are prohibited from contacting consumers who are on the "No Call" List.

"This is the first wave of actions taken against "No Call" violators," Myers said. "Until consumers are satisfied, we will continue to aggressively enforce the "No Call" law."

Under the terms of the assurances, which admit no law violations, all 20 companies agree to comply with Oregon's telephone solicitation laws and make a variety of changes in their operating procedures. The changes are specific to each settlement agreement.

Department of Justice investigators found different degrees of violations, ranging from non-subscribing companies with many consumers complaining about their activities to companies subscribing to "No Call" but continuing to call consumers on the List. Still others had received several notices of possible law violations and chose to ignore them.

Investigators also found that consumers unwittingly caused some of their own problems with "No Call" by entering drawings or contests without carefully reading the forms. In some promotions, entry forms include permission to contact the consumer by phone. In addition, some consumers have forwarded unregistered phone numbers to their home phone number, which is on the list.

Residential telephone subscribers wanting to register their numbers on the List may call the list administrator, Oregon No Call, at 1-877-700-6622 and ask to have a registration form mailed to their home. Consumers also may visit the Oregon "No Call" List web site at www.ornocall.com. [UPDATE: The Oregon No Call web site is no longer operational. To sign up for the federal Do Not Call registry, go to www.donotcall.gov. And then add the hyperlink to www.donotcall.gov.]  Telemarketers may purchase the List online at the same web site.

Under the program, consumers will pay $6.50 the first year and $3 a year for each additional year they remain on the List. Telemarketers pay $120 per year. The List is updated monthly.

"No Call" List information packets including an application form also may be obtained by calling the Attorney General's toll-free consumer hotline at 1-877-877-9392, (503) 378-4320 (Salem area only) or (503) 229-5576 (Portland area only). Consumers wishing to file complaints against "No Call" List violators also may request complaint forms when calling the hotline numbers.

Contact:

Jan Margosian, (503) 947-4333 (media line only) jan.margosian@doj.state.or.us |
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