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When will I receive payment?

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Once we receive all required documents, we will process your bill as quickly as possible. Bill preparation and review times vary depending on the volume of bills we receive. However, we attempt to review all bills within one week of... View Article

Can treatment be preauthorized?

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In limited circumstances, such as dental treatment, a provider may submit a request for preauthorization. Providers must include the proposed treatment plan, billing codes and fees, and past chart notes and diagnoses of the patient. Authorization will be granted or... View Article

How was my payment calculated?

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Medical Providers (except ambulance) – Compensation is calculated using the Workers’ Compensation Fee Schedule ». Ambulance – Compensation for ambulance services is subject to our fee schedule. Mental Health Providers – Compensation is subject to our fee schedule, which states... View Article

What does “100% crime related” mean?

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For a bill to be payable, the services provided must be crime related. Bills for services that are not 100% crime related will be reduced by a percentage in relation to the portion of the bill that is not crime... View Article