COVID-19 Closures, Contact & General Information
As directed by the Governor, the Oregon Child Support Program office lobbies are currently closed to help prevent the spread of COVID-19. Here’s how you can reach us:
Online Account Access:
You can review your case and payment status and communicate with your case manager
Contact Us by Phone:
Customer Service 800-850-0228
Call a branch office directly
Contact Us by Email:
Email your case manager directly
Online at MyPaymentPortal.com
At one of our kiosk locations (lobby is open for kiosk payments only)
– Albany – Bend – Gresham – Hillsboro – Medford –
In person at 4600 25th Ave NE, Suite 180, Salem (lobby is open for window payments only)
Click here for more payment information
Parenting Time & Child Custody during COVID-19
The Oregon State Family Law Advisory Committee (SFLAC) issued guidelines for child custody and parenting time during COVID-19. See the SFLAC page on the Oregon Judicial Department website for more information.
Sesame Street has launched new resources to help you and your family identify your “superpowers” during COVID-19 so kids can continue to grow and thrive. Included are stories, activities, animation videos, and more!
Non Child Support COVID-19 Information
For non-child support related COVID-19 updates, please go directly to those agency or business websites. The most current and accurate information will be posted by each agency or business.
COVID-19 FAQs updated 2:30 p.m., February 23, 2021
I didn’t receive one, or both, of the stimulus payments from 2020, and the IRS website says I should claim the Recovery Rebate Credit. Can the Recovery Rebate Credit be intercepted for past-due child support? (posted 2-23-21)
Yes, as part of your federal tax refund. The IRS has stated that the Recovery Rebate Credit is part of the calculation of your 2020 tax liability. If you receive a tax refund for any reason—including the impact of the Recovery Rebate Credit—your federal tax refund can be intercepted for past-due child support. You can find more information about the Recovery Rebate Credit on the IRS website.
Was the second stimulus payment intercepted for past-due child support? (updated 2-23-2021)
No, the second stimulus payment was not intercepted for past-due child support. Congress authorized a second stimulus payment in Covid relief legislation passed on December 21, 2020, and the President signed it on December 27, 2020. However, unlike the first stimulus payment, Congress exempted the second payment from the federal tax offset program for past-due child support.
The Oregon Child Support Program also will not garnish stimulus payments for past-due child support from accounts in financial institutions.
… read more FAQs
Child Support Self-Assessment Report
The Federal Fiscal Year 2019 Self-Assessment Report is available here for download. The report is a PDF and requires Adobe Reader » to view.