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Covid-19 Closures, Contact & General Information

Office Access & Closures Due to Covid-19

Most District Attorney offices with the Oregon Child Support Program are now open to the public and the DOJ Division of Child Support offices are closed to the public. Here’s how you can reach us currently:

Online Account Access:
OregonChildSupport.gov/CustomerPortal
You can review your case and payment status and communicate with your case manager

Contact Us by Phone:
Customer Service 800-850-0228
Call a branch office directly

Contact Us by Email:
ChildSupportCustomerService@doj.state.or.us
Email your case manager directly

Make Payments:

Mail a check payable to Oregon Child Support Program to:

PO Box 14506
Salem OR 97309

Online at MyPaymentPortal.com

At one of our TouchPay kiosk locations (lobby is open for kiosk payments only)
     – Albany – Bend – Gresham – Hillsboro – Medford –

In person at 4600 25th Ave NE, Suite 180, Salem (lobby is open for window payments only)

Click here for more payment information

General Information:

Parenting Time & Child Custody During the Covid-19 Pandemic

The Oregon State Family Law Advisory Committee (SFLAC) issued guidelines for child custody and parenting time during the pandemic. See the SFLAC page on the Oregon Judicial Department website for more information.

Covid-19 Publications

Sesame Street has launched new resources to help you and your family identify your “superpowers” during the pandemic so kids can continue to grow and thrive. Included are stories, activities, animation videos, and more!

Non-Child Support Covid-19 Information

For non-child support related Covid-19 updates, please go directly to those agency or business websites. The most current and accurate information will be posted by each agency or business.

Covid-19 Child Support FAQs

Covid-19 FAQs updated 1:20 p.m., October 29, 2021

Are the advance payments of the Child Tax Credit being intercepted for past-due child support? (updated 9-20-2021)

No. Congress exempted the advance payments from the federal tax offset program for past-due child support. They are not being intercepted for past-due child support.

However, any refund on your 2021 tax return—including the impact of the Child Tax Credit—generally will be subject to offset. Also, the law does not include protections for garnishment or levy (debt collection actions that occur after the payments are received by households).

Can I still take a paternity (DNA) test? (updated 9-20-2021)

Yes. We can schedule a genetic testing appointment. Please contact us by phone, email or through your online account.

My income has been reduced because of a layoff (or closure or quarantine) related to the pandemic, and I’m unable to pay my full support amount. Am I at risk for license suspension or contempt? (updated 9-20-2021)

The Oregon Child Support Program understands many people are experiencing a reduction in income related to the pandemic. If your situation changes and you are unable to pay your support, contact your case manager as soon as possible to discuss your available options.

… read more FAQs

 

Child Support Self-Assessment Report

The Federal Fiscal Year 2019 Self-Assessment Report is available here for download. The report is a PDF and requires Adobe Reader » to view.