COVID-19 Closures & Contact Information

As directed by the Governor, the Oregon Child Support Program office lobbies are currently closed to help prevent the spread of COVID-19. Here’s how you can reach us:

Online Account Access:
OregonChildSupport.gov/CustomerPortal
You can review your case and payment status and communicate with your case manager

Contact Us by Phone:
Customer Service 800-850-0228
Call a branch office directly

Contact Us by Email:
ChildSupportCustomerService@doj.state.or.us
Email your case manager directly

Make Payments:
Online at MyPaymentPortal.com
At one of our kiosk locations (lobby is open for kiosk payments only)
     – Albany – Bend – Gresham – Hillsboro – Medford –
In person at 4600 25th Ave NE, Suite 180, Salem (lobby is open for window payments only)
Click here for more payment information

COVID-19 (coronavirus) Child Support FAQs

COVID-19 FAQs updated 3:47 p.m., July 6, 2020

If I am married to someone who owes child support, and we filed our taxes jointly, will you intercept my federal stimulus payment and apply it to the past-due child support my spouse owes? (updated 7-6-2020)

Yes, unless you are eligible for relief. If you do not owe child support but you are married to someone who owes child support, you may file an Injured Spouse Claim and Allocation – Form 8379. Please visit www.irs.gov for filing instructions. If you have already filed that form for your 2019 tax return, you do not need to file it again.

The IRS has announced that, in some instances, a portion of the payment sent to a spouse who filed an injured spouse claim with their 2019 tax return (or 2018 tax return, if no 2019 tax return has been filed) was mistakenly offset by the non-injured spouse’s past-due child support. The IRS is working to fix this issue as quickly as possible. If you filed an injured spouse claim with your return and received a notice of an offset like this, you do not need to take any action. The injured spouse will receive their unpaid half of the total payment when the issue is resolved. See Question 32 on the IRS website.

I received a notice from the that it applied my federal stimulus payment to delinquent debt for child support through the Oregon Department of Justice Division of Child Support. I have already paid off my past-due child support. When will the Oregon Child Support Program refund my stimulus payment?(updated 5-13-2020)

The DOJ Division of Child Support / Oregon Child Support Program began receiving the federal stimulus payments on May 4. There is lag time between when the U.S. Treasury sends payments to citizens and when we receive the payments. We anticipate the payments coming in over the next few weeks. The U.S. Treasury did not have your updated balance when it intercepted your stimulus payment. Once we receive your payment, we will refund the stimulus money to you as soon as possible. If we received your stimulus payment the week of May 4 and you no longer owed past-due support, we have issued your refund.

… read more FAQs

 

Child Support Self-Assessment Report

The Federal Fiscal Year 2018 Self-Assessment Report is available here for download. The report is a PDF and requires Adobe Reader » to view.