COVID-19 Closures, Contact & General Information

Office Access & Closures Due to COVID-19

As directed by the Governor, the Oregon Child Support Program office lobbies are currently closed to help prevent the spread of COVID-19. Here’s how you can reach us:

Online Account Access:
OregonChildSupport.gov/CustomerPortal
You can review your case and payment status and communicate with your case manager

Contact Us by Phone:
Customer Service 800-850-0228

Call a branch office directly

Contact Us by Email:
ChildSupportCustomerService@doj.state.or.us

Email your case manager directly

Make Payments:
Online at MyPaymentPortal.com

At one of our kiosk locations (lobby is open for kiosk payments only)
     – Albany – Bend – Gresham – Hillsboro – Medford –
In person at 4600 25th Ave NE, Suite 180, Salem (lobby is open for window payments only)
Click here for more payment information

General Information:

Parenting Time & Child Custody during COVID-19

The Oregon State Family Law Advisory Committee (SFLAC) issued guidelines for child custody and parenting time during COVID-19. See the SFLAC page on the Oregon Judicial Department website for more information.

COVID-19 Publications

Sesame Street has launched new resources to help you and your family identify your “superpowers” during COVID-19 so kids can continue to grow and thrive. Included are stories, activities, animation videos, and more!

Non Child Support COVID-19 Information

For non-child support related COVID-19 updates, please go directly to those agency or business websites. The most current and accurate information will be posted by each agency or business.

COVID-19 (coronavirus) Child Support FAQs

COVID-19 FAQs updated 2:30 p.m., December 28, 2020

I heard there is a second stimulus payment coming. Will it be intercepted for past-due child support? (updated 12-28-2020)

No, the second stimulus payment will not be intercepted for past-due child support. Congress authorized a second stimulus payment in Covid relief legislation passed on December 21, and the President signed it on December 27, 2020. However, unlike the first stimulus payment, Congress exempted the second payment from the federal tax offset program for past-due child support.

The Oregon Child Support Program also will not garnish stimulus payments for past-due child support from accounts in financial institutions.

When will the federal stimulus payments be distributed by the IRS? (updated 12-28-2020)

The U.S. Department of the Treasury distributed the first federal stimulus payments for Oregon residents beginning the week of April 13, 2020, and throughout the summer and fall.

The federal administration has not yet announced when the U.S. Department of the Treasury will distribute the second stimulus payment. It is expected that information will be widely shared and available through media sources when as soon as an announcement is made.

… read more FAQs

 


Child Support Self-Assessment Report

The Federal Fiscal Year 2019 Self-Assessment Report is available here for download. The report is a PDF and requires Adobe Reader » to view.