COVID-19 Closures, Contact & General Information

Office Access & Closures Due to COVID-19

As directed by the Governor, the Oregon Child Support Program office lobbies are currently closed to help prevent the spread of COVID-19. Here’s how you can reach us:

Online Account Access:
OregonChildSupport.gov/CustomerPortal
You can review your case and payment status and communicate with your case manager

Contact Us by Phone:
Customer Service 800-850-0228
Call a branch office directly

Contact Us by Email:
ChildSupportCustomerService@doj.state.or.us
Email your case manager directly

Make Payments:
Online at MyPaymentPortal.com
At one of our kiosk locations (lobby is open for kiosk payments only)
     – Albany – Bend – Gresham – Hillsboro – Medford –
In person at 4600 25th Ave NE, Suite 180, Salem (lobby is open for window payments only)
Click here for more payment information

General Information:

Parenting Time & Child Custody during COVID-19

The Oregon State Family Law Advisory Committee (SFLAC) issued guidelines for child custody and parenting time during COVID-19. See the SFLAC page on the Oregon Judicial Department website for more information.

COVID-19 Publications

Sesame Street has launched new resources to help you and your family identify your “superpowers” during COVID-19 so kids can continue to grow and thrive. Included are stories, activities, animation videos, and more!

Non Child Support COVID-19 Information

For non-child support related COVID-19 updates, please go directly to those agency or business websites. The most current and accurate information will be posted by each agency or business.

COVID-19 (coronavirus) Child Support FAQs

COVID-19 FAQs updated 5:52 p.m., October 29, 2020

If I am married to someone who owes child support, and we filed our taxes jointly, will you intercept my federal stimulus payment and apply it to the past-due child support my spouse owes? (updated 10-6-2020)

If you do not owe past-due child support, you will receive your portion of the payment and do not need to take any action to receive it. It is possible that your portion of the payment may have already been offset toward your spouse’s past-due child support. However, the IRS is working to automatically send your portion of the payment to you. See the IRS website for more info.

I received a notice from the U.S. Department of the Treasury that it applied my federal stimulus payment to delinquent debt for child support through the Oregon Department of Justice Division of Child Support. I have already paid off my past-due child support. When will the Oregon Child Support Program refund my stimulus payment?(updated 10-8-2020)

The DOJ Division of Child Support / Oregon Child Support Program began receiving the federal stimulus payments on May 4. There is lag time between when the U.S. Treasury sends payments to citizens and when we receive the payments. The payments have been continuing over the subsequent weeks and will through fall. The U.S. Treasury may not have had your updated balance when it intercepted your stimulus payment. Once we receive your payment, we will refund the stimulus money to you as soon as possible.

… read more FAQs

 

Child Support Self-Assessment Report

The Federal Fiscal Year 2019 Self-Assessment Report is available here for download. The report is a PDF and requires Adobe Reader » to view.