Oregon Child Support Program Positions

The Oregon Department of Justice Division of Child Support administers the Oregon Child Support Program. The Division of Child Support has over 500 employees in 23 unique classification series and 35 different job classifications, offering a career ladder for staff.

Field Services | Business Services | Technical Services | Director’s Office

Field Services

Branch Support Specialist is a position in most offices and teams. In the Office Specialist job classification series, these positions perform administrative related tasks, among other duties, to support their team and management.

Child Support Case Manager is a position in most offices and teams. In Field Services, their primary role is to establish, modify, and enforce child support and health care obligations as well as establish paternity.

Child Support Specialist is a position in Field Services, Business Services, and the Director’s Office. Through assisting with design and development, as well as delivery of program training materials, they educate new and existing program staff, and provide outreach to our community partners.

Support Supervisor or Child Support Manager is a position in every office and team. Managers plan, organize, and direct the work assigned to the office, support staff as they complete their work and participate in the development of staff, team, and program goals. They are responsible for hiring and onboarding new employees.

Child Attending School Specialists are positions in the Administrative Specialist job classification series and responsible for working cases with dependents reaching the age of 18 up to 21 and attending school. They review paperwork for compliance with our child attending school laws, suspend and reinstate obligations, and process objections when someone believes the child no longer qualifies as a child attending school.

Customer Service Representatives — also known as Public Service Representatives provide services for the Oregon Child Support Program offices and teams. They are the primary contact for incoming calls, and emails from participants, employers, attorneys, and professionals from other agencies and jurisdictions. Customer Service Representatives also provide technical support for online accounts.

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Business Services

Case Intake | Central Mail | Employer Services | Financial Services

Case Intake

Child Support Case Managers are responsible for processing applications and referrals based on policy and statutory requirements, reviewing child support orders, and other relevant information to initiate child support services. These positions may also serve as the Oregon Child Support Program’s point of contact for other jurisdictions.

Case Intake Specialist positions review applications for services and legal support orders and determine appropriate case processing. In the Office Specialist job classification series, these positions create and open child support cases and enter orders in the child support case management system.

Case Intake Specialist – Locate positions are in the Office Specialist job classification series. They are responsible for using multiple sources including the Law Enforcement Data System to locate participants and adding information to the child support case management system. These positions also provide locate services to child support programs for Tribal nations, other states, countries, and other agencies or individuals authorized to receive that info.

Case Intake Support Specialists are in the Office Specialist job classification series. They assist and support the daily work of the Case Intake team by processing mail and scanning and uploading documents to the child support computer system. They help monitor the team’s phone calls and emails and distributes them to appropriate staff.

Central Mail

Mail Specialists are positions in the Office Specialist job classification series that process all incoming regular and return mail for the program, including batching, scanning, associating, and updating addresses.

Receptionists are the only positions who may accept over the counter payments. They help customers and perform other administrative tasks, as well as process damaged mail and associate documents to cases. These positions are in the Office Specialist job classification series.

Employer Services

Child Support Case Managers process national medical support notices, income withholding orders, and contingent cash medical and assist with Employer Portal concerns and outreach.

New Hire Specialists support case managers with mail distribution, process new hire reporting, assist with Employer Portal account maintenance, outreach, and assistance. These positions are in the Office Specialist job classification series.

Support Specialists assist with providing back up to new hire specialists, process all employer terminations, and provide assistance for Employer Portal. These positions are in the Office Specialist job classification series.

Financial Services

Financial Services Case Managers provide accounting services on cases where child support orders are being enforced – which includes processing collections, generating financial records, updating charging instructions, and processing financial documents.

Accounting Technicians perform a diverse set of financial reconciliation functions and assist customers with ways to pay and receive child support.

Support Specialists are in the Office Specialist job classification series. They perform administrative support duties, identify unidentified collections, and review of claims for unclaimed child support funds.

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Technical Services

Business Analyst | Child Support Technology Services | Compliance Team | Project Management Office | Research Analyst

Business Analyst

Business Analysts act as a liaison between the program’s business functions and the technology that supports those processes. Primary duties include supporting users who interact with the child support case management system to resolve potential defects and to implement enhancements. These positions are in the Operations and Policy Analyst job classification series.

Child Support Technology Services

These positions are in the Information Systems Specialist classification job series.

Middleware Administrators are responsible for the installation, configuration, and operations and maintenance of Commercial off the Shelf (COTS) software applications. They assist individuals and project groups throughout the Oregon Child Support Program with the acquisition of software applications for large systems that are complex and could span multiple divisions. They are responsible for aiding customers for solutions to system software issues and problems. They work with our hosting provider to ensure all servers are running in the most efficient manner.

Security Operations Analysts incorporate application security best practices into the child support case management system’s design and architecture. They lead research and evaluation of new security industry products, approaches, and technology directions while focusing on how they may be integrated or adopted into program’s technology. They ensure all software and hardware supporting the system is current and in compliance with federal regulations. They also establish accounts for access to various external applications.

Database Administrators oversee the database environment. This includes construction, administration and maintenance of relational databases, data dictionaries, and a data warehouse, reviewing changes to existing database programs, and using standard data modeling techniques to develop new database tables, indexes, and other related objects. The positions provide consultation for database related tools and vendor research, selection, and assessment.

Application Developers write new software and maintain existing software for the child support case management system. They use the software languages necessary for their area of expertise which include Java, Java Script, SQL, COGNOS, ETL, Angular and Exstream. They work closely with the Business Analysts to gather the requirements necessary to design new applications or fix system defects. They also perform impact analysis on proposed changes so the program can make informed decisions about whether to proceed with an enhancement.

Build/Release Management Developers are responsible for ensuring and validating the deployment of all programs and their components for the production environment and all sub environments which include staging, user acceptance, development, and training. They also apply daily Service Requests, which are program changes, prior to deployment to ensure the proper version of the program is ready for release in each environment.

Batch Operators are responsible to ensure all case processing has been completed overnight and the updated system is available for staff the next business day. They verify all inbound files from partner agencies. These files are processed according to a schedule and all outbound files are made available to partners timely. They also provide support during the day for ad-hoc requests (jobs run off schedule) and jobs run in non-production environments.

Compliance Team

Compliance Support Specialist is a position in the Administrative Specialist job classification series, which facilitates appropriate system access for users. This role also provides administrative support to the Compliance Officers for conducting site security reviews.

Compliance Officers ensure the program’s compliance with federal and state regulations regarding safeguarding regulated data, including physical security of our offices and work areas. This role is responsible for the program’s regulatory and compliance training, as well as investigating security incidents and recommending corrective action. The positions are in the Compliance Specialist job classification series.

Project Management Office

Project Coordinator is a position in the Administrative Specialist job classification series that supports project managers with development of project documentation and activity tracking. This role also prepares periodic PMO-related reports and provides overall administrative support to the Project Management Office.

Project Manager is a position that leads small to medium sized projects to successful completion from initiation through implementation, utilizing established templates, tools, and processes.

Senior Project Manager is a position that leads small, medium, or large projects to successful completion from initiation through implementation, utilizing established templates, tools, and processes.

Research Analyst

Research Analysts are positions that perform research, analysis, and interpretation of data related to program performance. They also prepare periodic reports and ensure program compliance with federal, state, and local requirements.

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Director’s Office

Executive Support | Communications & Education | Constituent Services | Contracts Office | Fiscal Office | Policy Team

Executive Support

Executive Support Specialists coordinate and schedule complicated meetings, trainings, and keep managers advised of their commitments. They coordinate various types of reservations, make travel arrangements, and processes reimbursement requests. These management service positions serve as the primary communication link between the Leadership team and others on various issues and act as a communication link to managers, various DOJ personnel, District Attorney offices, and others. They prepare meeting agendas and supporting materials, then prepare and distribute minutes once finalized.

Receptionists provide customer service/reception for both telephone and walk-in customers and visitors, process mail, and order supplies for staff, including checking ordered items into the inventory. In the Office Specialist job classification series, these positions schedule conference rooms, ensure an adequate inventory of motor pool cards for use by staff and monitor checkout and return.

Student Office Workers primary duties include processing housing verification request and providing back up to the Receptionist.

Communications and Education

Program Communications & Education Analyst is responsible for all aspects of program communication, and specifically works to analyze, recommend, and implement communication strategies. In the Operations and Policy Analyst job classification series, this position oversees the program’s intranet – Child Support Central – and the customer online account. The position serves on program projects and is responsible for knowing and being able to perform the duties of the other Communications team positions.

Program Communications and Education Specialist provides administrative and technical support to the Communications team. In the Administrative Specialist job classification series, the position manages the Communications mailbox and coordinates the Communications team tasks and assignments through Microsoft Teams. The position also assists with updates to Child Support Central and the public website, creates flyers and publications, and works on overall communications work as needed.

Program and Digital Media Communications Specialist is a position in the Public Affairs Specialist job classification, which works on all aspects of program media, including digital. This position creates program branding, templates, publications, newsletters, and video communications. Additional responsibilities include managing content on the public website and assisting with the work of all other positions on the Communications team.

Program Limited English Proficiency (LEP) Liaison is a position in the Child Support Specialist job classification series and responsible for the program’s translation and interpreting services. The LEP Liaison performs the translation functions for all program documents, forms, publications, and customer needs. The position also oversees the testing and coordination of our program bilingual staff. In addition, the liaison manages the working relationship with our translation vendor, including assignment of work and invoicing.

Program Communications Analyst in the Operations and Policy Analyst job classification series, this position analyzes, recommends, and implements outreach efforts for the program. This includes presentation materials (informational and physical), vendor show planning, giveaways, etc. In addition, the analyst performs many of the communications responsibilities for the program, including editing of communications, creating flyers and other publications, coordinating all publications and other program materials, ordering and coordination of office materials (envelopes, stamps, flyers, posters, branded materials, and more). The position acts as a backup for all positions on the Communications team.

Training and Development Specialists develop training materials for use throughout the program, utilizing various media and methods. They support the program by providing feedback and input in various workgroups or improvement efforts.

Training and Education Analyst is a position in the Operations and Policy Analyst job classification series and assists with developing materials for program educational use. The position researches and analyzes trends and data related to education issues.

Constituent Services

Constituent Services Program Liaisons are positions in the Child Support Specialist job classification series. They initiate, monitor, research, and respond to a high volume of phone calls, mail from parents, their attorneys, Oregon Department of Human Services, elected officials, Office of Child Support Enforcement, Project Save Our Children, other interstate and intrastate child support agencies, private sector businesses, and other public and private agencies requesting information, seeking assistance to resolve problems, and resolving or registering complaints on child support cases. They evaluate, determine, and initiate appropriate remedial actions to address problem situations. They respond to the formal child support grievances for the agency.

Constituent Services Support Specialist serves as the primary point of phone contact for the team, screening phone calls for routing, and answering general questions. In the Office Specialist job classification series, this position reviews mail and email for routing and further processing and research. This position also receives, monitors, and tracks public record requests to make sure timeline requirements and redactions standards are met.

Contracts Office

Contracts Officer is a position in the Director’s Office. This Procurement and Contract Specialist job classification series position is responsible for the solicitation, negotiation, and management of goods and services contracts, including interagency and intergovernmental agreements. This position regularly interacts with the DOJ Administrative Services procurement staff, assistance attorneys general at DOJ, procurement staff in other state agencies, and representatives from vendors.

Fiscal Office

Fiscal Analysts and Officers are positions in the Director’s Office. These positions are responsible for the distribution of program state and federal funding, development and tracking of the legislatively approved budget, and ongoing tracking and reporting of expenditures. They process invoices and district attorney requests for reimbursement and distribution of incentives, and complete subrecipient fiscal reviews. These positions work closely with the DCS Exec team and staff in the DOJ Budget and Accounting teams.

Policy Team

Forms Coordinator is a position on the Policy Team. The main duties for this Operations and Policy Analyst classification series position include drafting, updating, and maintaining the program’s policy-based forms. In addition, this position also assists the Policy Team in the research and implementation of program policy, rules, and legislation.

Policy Analysts are positions on the Policy Team in the Operations and Policy Analyst job classification series. The main duties for this position include researching and implementing laws, rules, policies, and maintaining the program’s policy-based forms. Policy analysts also serve on workgroups and projects to provide input on policy-related decisions.

Procedure Writer is a position on the Policy Team in the Child Support Specialist job classification series. The main duties for this position include writing and reviewing procedures for the Oregon Child Support Program. In addition, the position also assists program staff by resolving technical questions related to procedures used in Field and Business Services.

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