Contact Us

General Information

For a list of Oregon Child Support Program offices, please visit the Locations page.


Central Mail Address

PO Box 14680
Salem, OR 97309


Customer Service

Available Monday through Friday, 7:00 a.m. – 5:15 p.m.

503-373-7300
800-850-0228
TTY: 800-735-2900
Email: ChildSupportCustomerService@doj.oregon.gov


Payments ONLY Address

PO Box 14506
Salem, OR 97309


Access Online Information

Visit the My Online Account page to access information about your case online.

Case-Specific Questions

If you have questions specific to a case, or if you would like to speak to a case manager, you may visit, call, fax, or email the child support office nearest you.


For Employers

Contacting Employer Services

Employer Services
Division of Child Support
Oregon Department of Justice
PO Box 14680
Salem, OR 97309

503-378-2868
866-907-2857

Fax: 877-877-7416 for new hire reporting, wage withholding, terminations, and medical support

Email ChildSupportEmployerServices@doj.oregon.gov for wage withholding, medical support, and new hire reporting questions.
Email ACHEmployerQuestions@doj.oregon.gov for payment questions.

For questions about electronic payments, contact Employer Services by calling the number above, or email ACHEmployerQuestions@doj.oregon.gov.

Note: For your employee’s privacy and security, please do not email the employee’s full Social Security number. You may include the last four digits of the Social Security number when corresponding via email.

See Employer Resources for more information.


For Lenders, Title, or Escrow Companies

Requesting Information from the Title and Escrow Assistance Desk

Please include a completed Request for Child Support Information form with these documents for your request to be processed:

  • Debtor’s written or electronic authorization
  • Copy of title report or credit report

Send Requests:
By fax to 503-986-0562 or 503-986-5379, or email securely to TEAD@doj.oregon.gov

For questions:
Phone: 503-986-2518
Email: TEAD@doj.oregon.gov

Response time for all requests:
3-4 business days
Business hours: Monday-Friday 8:00 a.m. – 5:00 p.m.

Please mail all payments to:
Oregon Child Support Program
Attn: Title and Escrow Assistance Desk
PO Box 14670
Salem, OR 97309-5013

For express in-person payments (please do not mail payments to this address):
Oregon Department of Justice
Division of Child Support
4600 25th Ave. NE, Ste. 180
Salem, OR 97301

*We do not verify income for creditors. For payment records for third-party inquiries, (including income verification requests related to housing), please submit a signed Authorization to Disclose Support Records (PDF) by email to ChildSupportAdminCustomerService@doj.oregon.gov. If you do not have email, please fax it to 503-947-2578.


Insurance Payments and Settlements

If you have any information regarding an insurance or other settlement that may be payable to someone who owes child support, please contact Special Collections.

Phone: 503-986-6803
Fax: 503-378-6012
Email: GarnQuestions@doj.oregon.gov


Complaints or Grievances

All customers are entitled to fair, professional, courteous, and accurate service. If you believe you have not received this, contact the office where your case resides and ask to speak with a lead worker or manager. If your concern is not resolved, you have the option of filing a grievance with Constituent Services. We will handle your grievance in accordance with Oregon Administrative Rule 137-055-1600.


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