FAQs for Participants

Learn more about applying for child support.
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Who can I contact about changing the current child support laws?

The Oregon Child Support Program itself does not have the authority to make changes to state or federal laws.

Oregon State Legislature – Find Your Legislator »

You may also email your concern or suggestion to Constituent Services at Constituent.Desk@doj.state.or.us.

 

 

 

 

 

 

Can I fax my enrollment/authorization form?

Yes, our fax number is 503-986-2416. Be sure to include all the information or documentation required.  

Will this affect the current child support I receive?

Maybe. You may voluntarily request that we use future support to pay the receivable caused by the overpayment. Or, if you do not send us a payment or comply with a payment agreement, we can withhold 20% of each of your future child support payments until the debt is repaid. If no payments are received on a receivable account within 90 days of the date on the first notice, it may be referred to the Oregon Department of Revenue for collection. If a payment is not received on a receivable account at least once every 90 days, the debt also may be referred to the Department of Revenue.

What is Electronic Payment Withdrawal (EPW)?

Electronic Payment Withdrawal (EPW) is a payment option. This service lets our qualifying customers pay support electronically, rather than through income withholding or sending checks or money orders. This service allows the Child Support Program to electronically pull monthly support from a financial institution account. There are two types of EPW: EPW 1 and EPW 2.

  • EPW 1 is an exception to income withholding. Automatic monthly payments may be set up instead of regular income withholding when the parent receiving support (or the child attending school, if applicable) agrees and there is no past-due support owed. The person paying support may request one or two withdrawal dates per month, as long as the full monthly amount is paid on or before the court-ordered due date.
  • EPW 2 is in addition to income withholding or an alternative if income withholding is not possible. Automatic monthly payments may be set up to supplement regular income withholding, or when income withholding is not available because the parent paying support is self-employed, underemployed, or unemployed. EPW 2 may be set up for active cases or those with a judgment only. The case may have arrears, and does not need to be currently accruing monthly support. The person paying support may elect any withdrawal amount, and may request one or two withdrawal dates in the month the payment is due.

If the error was not my fault, am I still responsible?

Yes. No matter what or who caused the error, you received a financial benefit and are responsible for repayment. Either funds were sent to you that should not have been, or you received credit for a payment, but we did not receive the related funds. The receivable amount created by the overpayment must be collected back by the Oregon Child Support Program.

When will you return my call or email about the notice I received?

We will get back to you as soon as possible. We are responding to voicemails and emails in the order they are received. Additional inquiries can slow our response. If you are concerned because you have received a reminder notice, but we have not yet responded to you, be assured we have your original inquiry and will respond as soon as possible. You do not need to email or call another time.

How do I make a request for an exception to receiving my payments electronically?

You must make a request for an exception by submitting a Request for Exception to Electronic Disbursement Enrollment form, linked below. We will review the request and notify you of our decision within 30 days of receiving your request.

Can I fax in a copy of my EPW enrollment form?

Yes, our fax number is 503-986-2416. Be sure to include a preprinted voided check or letter from your financial institution with the required information.

I received a notice telling me I owe an overpayment debt (creating a receivable). What if I disagree with the notice?

Your written request for an administrative review of the debt must be received within 30 days from the date on the first notice you receive. We will complete the review within 30 days of your request and send a written response to you.

Am I going to be charged a fee?

You may be charged a fee in some circumstances. If your receivable resulted from a dishonored payment, you may be charged a fee of $35. This fee applies to checks and electronic payments. We will charge the fee one time only even if we try to deposit your payment more than once.

If you do not repay the receivable and we must send the debt for collection to the Oregon Department of Revenue, a fee up to 30 percent of the referred amount may be added to cover the cost of collections.