FAQs for Employers

We have answers to the most common child support questions from employers.

Most employer obligations and tasks can be managed easily online using the Oregon Employer Services Portal ».

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Can I send withheld income from several different employees in one check?

Yes. An employer may combine withheld amounts for more than one employee in a single payment; however, the information that must be provided about each employee includes:

  • the name of each employee.
  • the case identifier/identifiers, and specific amount to be applied to each case.
  • the date of the withholding. (This is the actual pay date, not the time period when earnings accrued.)

Do I have to tell the employee that I, as an employer, have received a notice to withhold income for child support?

The Oregon Child Support Program sends a copy of the income withholding order and notice to the employee when we send the document to the employer. If the order and notice was sent by another state, you must provide a full copy to the employee.

Why did I receive an income withholding order when the parent does not work here? What do I do now?

The nation’s child support programs receive employment information by different sources and methods. Unfortunately, not all information received is the most current. Complete the termination information section in your employer packet, and fax or mail it to the address listed on the order and notice. Please include any information you may have regarding subsequent employment if the parent worked for you, or note that the person never worked for you.

Who handles questions about payment processing issues or the income withholding orders?

You may contact the authorized representative of the issuing agency as noted on the withholding documents or the Employer Services at 503-378-2868.

What do I receive as the employer?

The Oregon Child Support Program issues the federal form Order/Notice to Withhold Income for Child Support, an Oregon Information for Withholder document. We also send the Past-Due Support Calculation Worksheet if collection is only for past due support. These forms provide a summary of all the information you need to comply with income withholding.

Can I verify the balance owing on my employee’s case for payroll purposes?

You may contact the issuing agency, or if the withholding is from an Oregon entity, the Employer Services at the Oregon Child Support Program.

Why is my employee now delinquent when I’ve paid every payment on time since the employee started working for me?

There are a number of reasons the employee’s child support case may now show as delinquent. For example, there could have been a recent change in the child support order amount, or the employer may not have received the Order/Notice to withhold in time for payroll the first month it was issued and a payment was missed. The missed payment would have caused a delinquency in the case. If you have questions, contact the issuing agency or the Employer Services Central Unit at 503-378-2868.

What should I do if the employee says the information on the income withholding order is wrong?

Employers are not responsible for answering questions about the information on the income withholding order. Refer the employee to the enforcing agency that issued the notice. Please do not refer the employee to Employer Services. The income withholding order remains in effect until you are notified by an authorized representative of the issuing agency to stop or amend the withholding amount.

What if my employee wants to make a voluntary deduction for child support, or increase the amount withheld in excess of the income withholding order?

The employee would need to contact the assigned child support agency, either the Oregon Child Support Program or another state’s child support agency. You, as the employer, are required to withhold the amount noted on the income withholding order. An employee can make additional payments by personal check or money order to the issuing agency.

What if there is an existing IRS levy or a garnishment for the employee and I receive an order to withhold income for child support?

A levy from the Internal Revenue Service (IRS) takes priority over a child support income withholding order only if the IRS levy was served before the original child support order was established. Oregon law states that an income withholding order for child support has priority over any other garnishment, regardless of which was served first. Questions regarding the levy or garnishment must be directed to the issuing entity of the levy or garnishment.