FAQs for Employers

We have answers to the most common child support questions from employers.

Most employer obligations and tasks can be managed easily online using the Oregon Employer Services Portal ».

If you cannot find an answer to your question here, please contact Employer Services.


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Why is my employee now delinquent when I’ve paid every payment on time since the employee started working for me?

There are a number of reasons the employee’s child support case may now show as delinquent. For example, there could have been a recent change in the child support order amount, or the employer may not have received the Order/Notice to withhold in time for payroll the first month it was issued and a payment was missed. The missed payment would have caused a delinquency in the case. If you have questions, contact the issuing agency or the Employer Services Central Unit at 503-378-2868.

Why did I receive an income withholding order when the parent does not work here? What do I do now?

The nation’s child support programs receive employment information by different sources and methods. Unfortunately, not all information received is the most current. Complete the termination information section in your employer packet, and fax or mail it to the address listed on the order and notice. Please include any information you may have regarding subsequent employment if the parent worked for you, or note that the person never worked for you.

Can I verify the balance owing on my employee’s case for payroll purposes?

You may contact the issuing agency, or if the withholding is from an Oregon entity, the Employer Services at the Oregon Child Support Program.

What should I do if the employee says the information on the income withholding order is wrong?

Employers are not responsible for answering questions about the information on the income withholding order. Refer the employee to the enforcing agency that issued the notice. Please do not refer the employee to Employer Services. The income withholding order remains in effect until you are notified by an authorized representative of the issuing agency to stop or amend the withholding amount.

My employee is not working enough hours to continue medical insurance, but they have a National Medical Support Notice. What do I do? (posted 3-23-2020)

If an employee isn’t working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.

What if my employee wants to make a voluntary deduction for child support, or increase the amount withheld in excess of the income withholding order?

The employee would need to contact the assigned child support agency, either the Oregon Child Support Program or another state’s child support agency. You, as the employer, are required to withhold the amount noted on the income withholding order. An employee can make additional payments by personal check or money order to the issuing agency.

What if there is an existing IRS levy or a garnishment for the employee and I receive an order to withhold income for child support?

A levy from the Internal Revenue Service (IRS) takes priority over a child support income withholding order only if the IRS levy was served before the original child support order was established. Oregon law states that an income withholding order for child support has priority over any other garnishment, regardless of which was served first. Questions regarding the levy or garnishment must be directed to the issuing entity of the levy or garnishment.

When does the state of Oregon send income withholding notices?

The state may initiate an Order/Notice to Withhold Income for Child Support to the employer within two days of learning about a noncustodial parent’s employment. An amended Order/Notice to Withhold Income for Child Support may also be issued whenever a change occurs on an existing child support case.

Can I discipline, discharge, or refuse to hire an employee because of a child support withholding order?

No. An employer commits an unlawful employment practice if the employer discharges, refuses to hire, or in any other manner discriminates, retaliates, or takes disciplinary action against the employee because of the entry or service of a withholding order, or because of the obligations the order imposes on the employer.

Does an Order/Notice to Withhold always come from the Oregon Child Support Program or District Attorney’s office?

No. The law allows every state to send orders to employers to another state. Therefore, a notice to withhold may also come directly from another state, a private attorney, or a custodial parent. Please see the U S. Department of Human Services guide to contacts » for more information.