For press inquiries or to schedule an interview with the Attorney General please contact:
503-378-6002 or Michael.C.Kron@doj.state.or.us
About Ellen F. Rosenblum
Attorney General Hardy Myers and the Executive Director of the Dispute Resolution Commission, Terry Amsler, today announced a joint program to inform Oregonians of free or low cost mediation services to help resolve consumer disputes without going to court.
"Oregon consumers need to know all of their options when it comes to solving disputes in the marketplace," Myers said. "This program is one more way of solving problems for little or no expense."
The program is based on the annual distribution of 12,000 consumer complaint forms by the Department of Justice. Beginning in February, each complaint form will contain a brochure listing 17 community mediation programs and how to access and use them.
"Participation in a community mediation program is entirely voluntary and may solve consumer problems faster and at less cost than many other options," Amsler said.
Consumers who have problems with businesses should call the Attorney General's consumer hotline and request a complaint form. The consumer then should file a complaint with the Attorney General's Financial Fraud/Consumer Protection section and contact the nearest mediation service. Both programs can be utilized by consumers at the same time without jeopardizing the other.
Oregonians can reach the Attorney General's consumer hotline by calling (503) 378-4320 or (503) 229-5576 (Portland only), 8:30 a.m. to noon, Monday through Friday or by writing Financial Fraud/Consumer Protection, 1162 Court, N.E., Salem, Oregon 97310.
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