Oregon Department of Justice

Attorney General Hardy Myers today announced that a Hillsboro auto body repair service has agreed to provide full restitution to consumers who paid for services or parts that were never provided and change the company's operating procedures. Named in an Assurance of Voluntary Compliance filed today in Washington County Circuit Court is Adrian Sanchez-Carrillo, who does business in Hillsboro as Angel's Auto Body. The agreement admits no law violation.

"Oregonians seeking auto body services should always question a business whose method of operation includes taking payments for services before they are provided," Myers said. "The risk of losing money is too great."

Department of Justice investigators found that Sanchez-Carrillo coerced several customers into "loaning" him money to buy parts to be used in repairing their vehicles. Sanchez-Carrillo didn't do the work and refused to issue refunds. Other complaints contained allegations of simply loaning money and not paying it back and the worth and quality of partially completed services.

Under the agreement, Sanchez-Carillo agrees to pay restitution to certain Hillsboro residents through a schedule of payments to the Department of Justice. If Sanchez-Carillo fails to pay Justice under the restitution timeline, Justice may seek a default money judgment. Sanchez-Carillo also agreed to pay Justice $500 for the Consumer Protection and Education Fund.

The respondent also agreed not to violate the consumer protection laws, the state mechanic lien laws and to register any assumed business name or corporate name with the Secretary of State Corporations Division.

In all future work, Sanchez-Carillo must provide customers with written work orders that include goods and services to be provided, the vehicle identification number and license number of the vehicle, an estimate of work costs, the date the order was written and an estimated date of completion of work to be performed.

Consumers wanting information on auto repair may call the Attorney General's hotline at (503) 378-4320 (Salem area only), (503) 229-5576 (Portland area only) and toll-free at 1-877-877-9392. Justice is online at www.doj.state.or.us.