Oregon consumers can follow a few basic guidelines when looking for an affordable, reliable auto mechanic.
Do your research. Ask friends and family for references, and look for a garage that services your specific make and model. Edmunds.com provides free, third party automotive information, tools and services for consumers.
You can also search Be Informed, DOJ’s online tool, to find out whether other consumers expressed concern about a particular mechanic. Many customers also share their experiences with local businesses, both good and bad, by posting consumer reviews online.
Check credentials. Look for indications of being certified by nationally recognized organizations such as the Automotive Service Excellence (ASE), or AAA approval. Although these endorsements do not always guarantee a mechanic is honest or does good work, it is an indication that the mechanic meets basic standards of knowledge and competence in motor vehicle repair.
Know your warranties. Ask if the repair shop offers a repair warranty on parts and labor, or if the parts come with a warranty.
Know your rights. Under Oregon law, vehicle repair shops must provide consumers with a written estimate for vehicle repair costs, and receive the owner’s approval based upon the written estimate, prior to repairing or tearing down their motor vehicle.
If you believe a mechanic has performed work on your vehicle without your authorization, or if you have any other grievance against an Oregon mechanic, file a complaint with the Attorney General’s Consumer Hotline or call 1-877-877-9392.
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Applicable State Law: