Internet Providers

How to Handle Internet Providers

Problems with internet providers are among the most common consumer complaints in Oregon. Complaints often involve paying more than expected, difficult cancellation policies and poor service. Often this happens when consumers sign up for special promotional offers like low introductory prices or bundling services.

Understanding the available options and choosing the best one for your needs before signing a contract helps avoid problems. Don’t be shy about asking if there are any additional charges for a service or on what date a promotional offer will end.

Broadband internet, also known as high-speed internet, has a high rate of data transmission and can be delivered in a variety of different ways, including cable, DSL and satellite.

The most significant limitation consumers face when choosing a broadband internet provider (other than cost) is geography. The availability of a broadband signal, how it is delivered and how well it performs, depends on where you live. Mountain ranges, for instance, can disrupt satellite signals and contribute to poor reception or service quality.

The Oregon Broadband Mapping Project

The State of Oregon website offers an interactive map » to help consumers explore what broadband options are available in their area.

Do You Have an Unresolved Problem with Your Internet Service Provider?

If you cannot resolve a problem with your service provider, file a complaint with the Public Utility Commission », contact the Attorney General’s consumer hotline at 1-877-877-9392 from 8:30 a.m. to 4:30 p.m. or complete an online Consumer Complaint Form ». Make copies of any supporting documentation such as your contract or billing statements and submit them with your complaint.

Learn More From the Federal Trade Commission