The Oregon DOJ/Consumer Protection site has been redesigned to offer a better user experience, while retaining the
information and resources our visitors rely on.
As with any transition, it may take a little extra time to find what you're looking for. For your convenience, here are links to some important
pages on the Consumer Protection section of the new website.
A good or service is an “essential consumer good or service” if it can be acquired by consumers and is necessary for health, safety, or welfare. Examples include food, water, fuel, construction materials, medical supplies and services, and hotel rooms. Whether a consumer good or service is essential may depend on the emergency. For example, items such as cleaning supplies, hand sanitizer, and toilet paper are necessary to protect the health, safety and welfare of consumers during the COVID-19 outbreak.
On its face, a price is unconscionably excessive if it is 15 percent or more higher than either (1) the price the merchant sold the same item for immediately before the market disruption commenced, or (2) the price the same or similar goods sold for in or near the area covered by the declaration immediately before the market disruption commenced.
Merchants and wholesalers are prohibited from increasing their prices 15% or more above the amount immediately prior to the governor’s declaration. However, it may not be considered price gouging if the increase is attributable of any of the following:
Additional costs imposed by suppliers.
Added expenses for the business to procure the essential goods or services due to the emergency. For example, the supplies had to be airlifted into an otherwise inaccessible area.
Increased internal costs or expenses related to the declaration such as overtime pay, additional staff, security, distribution, etc.
If you suspect price gouging, try to get as much information as possible before reporting. Take a picture of the posted price, advertisement or online listing. If you are in a store, take a picture of the item and note the product name, brand, size or quantity, and unit price. If you are shopping online, take a screenshot of the listing or note the online platform, seller name, date, and all of the product information, including price. Keep your receipt if you purchase the item. Report suspected violations to the Attorney General’s Price Gouging Hotline at (503) 378-8442 or submit a complaint online at oregonconsumer.gov and attach your pictures, receipt or other information.