Problems with telecommunications are among the most common consumer complaints in Oregon. Complaints often involve paying more than expected, difficult cancellation policies and poor reception or service quality.
Understanding the available options and choosing the best one for your needs before signing a contract helps avoid problems.
Poor Service Quality
Poor reception or service quality is often due to geography. Mountain ranges, for instance, can disrupt satellite signals and contribute to poor reception or service quality. Make sure to read and understand the company’s cancellation policy before ordering service in case you later find out you’re unhappy with the quality.
Many complaints received by the Oregon DOJ involve consumers being charged more than expected after signing up for special promotional offers like low introductory prices or bundling services. It helps to pay attention to the offer terms before signing up for a new service. Don’t be shy about asking if there are any additional charges for a service or on what date a promotional offer will end.
If you cannot resolve a problem with your cable service provider, file a complaint with the Public Utility Commission », contact the Attorney General’s consumer hotline at 1-877-877-9392 from 8:30 a.m. to 4:30 p.m. or complete an online Consumer Complaint Form ». Make copies of any supporting documentation such as your contract or billing statements and submit them with your complaint.