Door-to-door sales are perfectly legal, but it’s important to be aware of your rights. Most notably with door-to-door purchases, you have three business days after the sale to cancel for a full refund if you spent $25 or more.
This rule applies to any sale made in person at your home or workplace, or at a seller’s rented facility, such as a hotel room, convention center, fairground, restaurant, etc. – with limited exceptions.
Door-to-Door Sales Regulations
Door-to-door salespeople are required to:
- explain your cancellation rights at the time of sale.
- provide you with two copies of a cancellation form (one to submit and one for your records).
- give you a copy of the contract or receipt.
- refund your money within 10 days after you submit a written notice of cancellation.
The contract or receipt must:
- provide the date of the transaction.
- include the seller’s name and contact information.
- explain your cancellation rights.
- be in the same language that’s used in the sales presentation.
Tips for Door-to-Door Sales
- Don’t be fooled by limited-time offers.
- Legitimate offers are always valid beyond the immediate time a salesperson is at your door. Don’t let them pressure you into signing up for a time-sensitive offer.
- Be watchful for aggressive tactics.
- It can be easier to say “no” at the doorstep than inside your house. If a salesperson refuses to leave or continues pressuring you to make a purchase, call the police.
- Shut the door.
- It’s a salesperson’s job to sell you merchandise – whether you need it or not. If you don’t want to buy a product, you don’t have to.