Problems with telecommunications (phone, internet, and TV) are some of the most common consumer complaints in Oregon. Complaints often involve paying more than expected, difficult cancellation policies, and poor reception or service quality.
Many headaches can be avoided by understanding what they available options are, and choosing the best one for your needs before you sign a contract.
- Cable TV - television that is transmitted over cable lines. Often bundled with broadband internet services.
- Satellite TV - television that is transmitted to a satellite dish. Satellite TV is often available in locations where cable TV is not.
Poor service quality. As with internet service providers, poor reception or service quality is often due to geography. Certain features, such as mountain ranges, can disrupt satellite signals and contribute to poor reception or service quality. Make sure to carefully read and understand the company’s cancellation policy before ordering service in case you find out later that you are unhappy with the quality of service.
Promotional offers. Many complaints received by DOJ involve consumers being charged more than expected after signing up for special promotional offers like low introductory prices for new subscribers or by ordering more than one service (also known as "bundling"). When signing up for a new service, it is helpful to pay close attention to the terms of the offer. Don't be shy about asking if there are any additional costs or fees for a service, such as a monthly equipment charge, or on what date a promotional offer will end.
If you experience a problem you cannot resolve with your internet service provider, file a complaint with the Public Utility Commission, contact the Attorney General’s Consumer Hotline at 1-877-877-9392 from 8:30 a.m. to 4:30 p.m., or complete an online Consumer Complaint Form anytime. Make copies of any supporting documentation, such as your contract or billing statements, and have them ready to submit with your complaint.
Applicable State Law: