Oregon has one of the most innovative consumer protection programs in the country. Not a single taxpayer dollar is spent on DOJ’s efforts to protect Oregonians from scams and fraud. In fact, the Financial Fraud/Consumer Protection section operates solely on funds recovered from companies that break the law.
Helping Consumers. The Attorney General’s Consumer Hotline, at 1-877-877-9392, is a free resource for all Oregonians with consumer-related questions, concerns or complaints. It is staffed by a team of dedicated volunteers who personally field more than 30,000 calls a year. DOJ’s Enforcement Officers review consumer complaints and help thousands of Oregonians across the state recover money from companies that engage in unfair, deceitful or fraudulent behavior. Consumers are also able to search through complaints received by DOJ on the Be InfORmed database.
Preventing Fraud. DOJ devotes significant resources to consumer education. The Department’s Consumer Outreach Coordinator is available to speak to organizations throughout the state, including senior centers, service clubs, local fairs, radio talk shows and community gatherings. To schedule a presentation, contact the outreach coordinator at (503) 884-8347.
Enforcing Oregon Consumer Protection Laws. The Attorney General is the primary enforcer of the Unlawful Trade Practices Act (UTPA), Oregon’s consumer protection law. The UTPA requires that businesses receive notice of any problems brought to DOJ’s attention and have an opportunity to enter into an Assurance of Voluntary Compliance (AVC) before a formal complaint is filed. AVCs are commonly filed in court and require businesses to cease engaging in unlawful conduct and refrain from violating the law in the future. A violation of the terms of an AVC is often considered contempt of court.
Antitrust Enforcement. The Oregon Attorney General enforces federal and state antitrust laws. Typical antitrust complaints involve allegations of price fixing, unlawful group boycotts and bid rigging. The victims in antitrust cases include consumers who are impacted by higher prices and limited choices, and businesses that are deprived of fair competition in the marketplace. Antitrust matters are often complex and frequently involve other jurisdictions. Thus, much of Oregon's enforcement activity is conducted in cooperation with other states and the federal government.