What if I have more EPW questions ?
Posted in on April 26, 2017
You may contact your case manager or the EPW specialist at 503-986-0532.
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Are there any fees charged to me if I send in a payment that is not honored by my bank?
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Yes. A $35 fee will be charged for dishonored payments, as allowed by Oregon law. This fee applies to checks and electronic payments. Only one fee will be charged per payment even if we try to deposit it more than... View Article
What does “dishonored payment” mean?
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A dishonored payment is a payment that was returned unpaid to the Oregon DOJ Division of Child Support from your bank. Payments can be returned dishonored due to a lack of funds in your account, a closed account, an inaccurate... View Article
What if I have more than one dishonored payment?
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If you have two dishonored payments within 12 months, your EPW will be revoked. You will not be able to have EPW for 12 months from the day it is revoked.
What happens if my payment isn’t available in my bank account?
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If you do not have adequate funds in your bank account at the time your support is due, we will make two additional attempts to secure the funds. If the third attempt is unsuccessful, your EPW will be suspended and... View Article
Can my EPW be revoked after it is approved?
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EPW can be revoked for a number of reasons, including two or more dishonored payments or if authorization is revoked.
How will I know when my EPW is activated?
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You will receive a notice in the mail prior to the first withdrawal. We must run a “test cycle” through your bank. This test will be run during the first month after the enrollment is approved. Keep making your support... View Article
What happens if my request for EPW is not approved?
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You will receive a notice in the mail explaining why your EPW request was not approved.
Can I fax in a copy of my EPW enrollment form?
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Yes, our fax number is 503-986-2416. Be sure to include a preprinted voided check or letter from your financial institution with the required information.
How do I obtain an EPW enrollment form?
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You may request an EPW enrollment form from your case manager or you may contact the EPW Specialist at 503-986-0532.