COVID-19

COVID-19 (CORONAVIRUS) CHILD SUPPORT FAQs

General Questions | Questions About Payments | Employer QuestionsParenting Time and My Child Support | Safety Concerns

Last updated March 27, 2020 at 6:00 p.m.

General Questions

Open All

Will the deadlines for requesting hearings or responding to notices/proposed orders be extended? (posted 3-23-2020)

At this time, deadlines to request hearings or respond to notices have not been extended. However, if you need an extension due to reasons outside of your control, contact your case manager as soon as possible to discuss available options.

I need to meet with my case manager, but I have been exposed to someone with COVID-19—is it still okay for me to come into your office? (updated 3-27-2020)

Our office lobbies are currently closed to the public. Instead, you can communicate with us about your child support case by phone, email, or through your online account.

I haven’t been diagnosed with COVID-19, but I have symptoms—is it still okay for me to come into your office? (updated 3-27-2020)

Our office lobbies are currently closed to the public. You can communicate with us about your child support case by phone, email, or through your online account.

Is the office that manages my child support case open? (updated 3-27-2020)

Our office lobbies are currently closed to the public, but we are still open for business. Check the COVID-19 Closures & Contact Information or the Office Access & Closure Updates on OregonChildSupport.gov. You can communicate with us about your child support case by phone, email, or through your online account.

Can I still take a paternity (DNA) test?

Genetic testing has been suspended through the end of April. Current appointments are being rescheduled. New appointments are being scheduled after April.

You may contact us to request genetic testing so we can update your case.

Can I get information about my child support case online?

Yes. We offer online account services to participants. You can sign up for an account at OregonChildSupport.gov/CustomerPortal.

I need to discuss something with my case manager—can they answer all my questions over the phone?

Yes, most questions can be answered by phone.

Will it take longer than usual to receive a return phone call from my child support case manager?

Possibly. As we all know, this is an unsettled time for our country and all business. At this time, our offices are staffed and work is continuing. The Oregon Child Support Program is committed to getting support to families. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on our website at OregonChildSupport.gov

Can I discuss my case through email?

Yes. We encourage electronic communications.

I’m starting or modifying my child support case—will this process take longer because of COVID-19?

We are not currently experiencing many work delays. The Oregon Child Support Program is committed to getting support to families. We have a plan in place to make sure all critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on OregonChildSupport.gov.

I have a hearing coming up. Will it be cancelled?

As of now, phone hearings through the Office of Administrative Hearings are continuing as scheduled. If your upcoming hearing is with the circuit court, please check the county court’s website for any closure or rescheduling information.

Can I still request a hearing on my child support modification?

Yes.

The new stimulus law enacted March 27 includes a federal stimulus payment to individuals. When will I receive it? Will it be intercepted for child support arrears? (updated 3-27-2020)

  • We do not yet have any information about when or how the federal stimulus payments will be distributed.
  • It appears that the stimulus payments would be subject to interception for past-due child support, but we have very few details at this time.
  • We are awaiting information and guidance from the federal child support agency, the Office of Child Support Enforcement (OCSE) in the U.S. Health & Human Services Administration for Children & Families. OCSE is reviewing the provisions of the new law.
  • When we know more, we will post information on our website, OregonChildSupport.gov.

I’m the parent who pays support. If I’m laid off due to COVID-19, what happens to my child support obligation?

A court order for child support continues until it is modified or terminated. That means your child support is still due.

Depending on the length of the lay-off, a modification may be appropriate. Contact us to discuss your circumstances.

If you receive unemployment compensation, your child support may be withheld from the benefits.

We are evaluating what actions we can take to help families affected by COVID-19, as is the federal child support program. We will post any child support related information on our website, OregonChildSupport.gov.

Will there be an Oregon stimulus check?

We don’t know. That’s a decision and action the Oregon legislature must take.

Questions About Payments

Open All

Can you tell me if my child support payments will keep coming? (posted 3-23-2020)

Processing payments is one of the critical functions of the Oregon Child Support Program. We will continue to process payments as they are received.

We are unable to predict if payments on your case will be affected by COVID-19.

My income has been reduced because of layoffs/closures/quarantines related to COVID-19, and I’m unable to pay my full support amount. Am I at risk for license suspension or contempt? (posted 3-23-2020)

The Oregon Child Support Program understands many people are experiencing a reduction in income related to COVID-19. If you are unable to pay your support, contact your case manager as soon as possible to discuss your situation and available options.

My income has been reduced because of layoffs/closures/quarantines. Can I request a modification due to a change of circumstances? (posted 3-23-2020)

Yes, you may request a modification when there is substantial change in circumstance. OAR 137-055-3420 and OAR 137-055-3430.

If the child support office that manages my case closes, will I still get my payment? (updated 3-27-2020)

At this time, our office lobbies are closed, but staff are still working, some of them remotely. The Oregon Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on our website at OregonChildSupport.gov.

If the child support office that manages my case is closed, do I still have to make my payment? (updated 3-26-2020)

Yes.
See the COVID-19 Closures & Contact Information on our website homepage for information about making payments.

If my employer temporarily closes, will they still send in my child support payment?

Your employer is responsible for withholding child support from any earnings you receive and sending those withheld payments to the Oregon Child Support Program. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.

I need to pay my child support directly because my employer has closed and I am not being paid. What are my options? (updated 3-27-2020)

You can mail your payment to:

PO Box 14506
Salem OR 97309

You can pay online through MyPaymentPortal.com

You can make cash, credit, or debit card payments at TouchPay kiosk locations.

Can I still make a payment in person at your Salem office or at one of your payment kiosks? (updated 3-27-2020)

Yes. However, for everyone’s safety, we recommend you:

  • Mail your payment to:

PO Box 14506
Salem OR 97309

Employer Questions

Open All

My employee is not working enough hours to continue medical insurance, but they have a National Medical Support Notice. What do I do? (posted 3-23-2020)

If an employee isn’t working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.

My business has temporarily closed due to COVID-19. Will we be sanctioned if we don’t respond within a required time?

No, but you need to respond as soon as possible.

My employees are working reduced hours. How do I withhold child support if their paycheck is reduced?

Withhold the full amount based on the pay period frequency, subject to the withholding limits explained in the income withholding order.

Parenting Time and My Child Support

Open All

Where can I get information about parenting time and child custody information related to COVID-19? (posted 3-27-2020)

The Oregon State Family Law Advisory Committee (SFLAC) issued guidelines for child custody and parenting time during COVID-19. See the SFLAC page on the Oregon Judicial Department website for more information.

My child will be staying with me for the extended school break—does this change how much child support I owe? (posted 3-23-2020)

If your child stays with you for a full month, independent of a parenting time order, you may be entitled to request a credit against your unpaid support arrears for that time period. Contact your case manager to discuss your circumstances.

My child was in a quarantine with the other parent and I missed several overnights—does this change how much child support I owe? (posted 3-23-2020)

Monthly court-ordered support amounts cannot be changed unless a modification is completed.

Safety Concerns

Open All

What do I do if I’m afraid for my safety, or the safety of my child, during a quarantine for COVID-19? (posted 3-23-2020)

There are resources available to help families facing domestic violence or safety issues.

The Oregon Child Support Program has resources available on our website at OregonChildSupport.gov/Safety.

The National Domestic Violence Hotline (24/7, free, confidential, in over 200 languages) is 800-799-7233.

The Centers for Disease Control and Prevention has resources on preparing your family for the spread of COVID-19 in the community.