Protecting Addresses for Victims
The Address Confidentiality Program (ACP) is a free mail forwarding service. It helps survivors of domestic violence, sexual assault, stalking or human trafficking shield their physical address.
Program participants are provided with a substitute address to use instead of their real address. Participants may use the substitute address for:
- the delivery of first class, certified and registered mail.
- obtaining an Oregon driver’s license or ID card.
- receiving or paying child support.
- applying for a marriage license.
- enrolling dependents in public school.
Participation in the ACP by itself does not guarantee anyone’s safety. ACP staff do not provide threat-assessment or safety-planning and are not allowed to offer legal advice.
Apply With a Certified Application Assistant
To apply to the Address Confidentiality Program, you must work with a victim advocate who has been designated as an Application Assistant by the Attorney General. Find an Application Assistant near you.
Advocates who are interested in becoming a Certified Application Assistant may click here to access ACP Training.
Contact the ACP
For security reasons, the location of the ACP office is confidential. ACP staff work with applicants and participants by phone, fax, email or regular mail. If you choose to write using the P.O. Box below, please include your contact information so we can reach you.
For more information, please refer to the frequently asked questions below or contact us at:
P.O. Box 1108
Salem, OR 97308
Toll-free (Oregon only): 1-888-559-9090
Address Confidentiality Program FAQs
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- You must notify the ACP in writing within 10 days of a change to your residential address, mailing address or phone number. You may submit a Change of Address or Telephone Number form » by regular mail, by fax, or by email as an attached .PDF or .JPG (less than 1MB).
The form MUST contain your signature to verify your identity. The ACP cannot accept an electronic signature at this time.
- To be eligible for the ACP you must live in Oregon, and
- be over 18 years old*, and
- be a victim of domestic violence, sexual assault, stalking, or human trafficking, and
- have recently relocated (or are about to relocate) to an address unknown to the perpetrator(s) or any government agencies.
*Parents or guardians may apply on behalf of incapacitated adults and minor children who are otherwise eligible for the ACP.
NOTE: If you do not live in Oregon, find out if your state has a confidential address program with the Address Confidentiality Programs in the United States (PDF) ».
- All first-class, certified, and registered mail is forwarded.
Magazines, packages and junk mail are not forwarded. Packages (including prescriptions) are refused at the Post Office and returned to the sender. Magazines and junk mail are confidentially shredded and recycled.
The ACP may also accept legal process service (aka “get served”) on your behalf.
- To apply for the ACP you must meet with an Application Assistant (AA) in your area.
The AA is a victim advocate designated by the Attorney General who helps you:
- conduct safety planning.
- understand the program services, participant rights and responsibilities.
- determine eligibility.
- complete the application.
- No. Every participant in the program uses the same Post Office box in Salem, Oregon. However, each household in the program is assigned a unique ACP Code that ensures mail is delivered correctly and without delay.
- No. The program cannot hide you or help you “go underground”. Although a recent confidential relocation is required to apply, the ACP does not offer financial assistance to help you move or obtain suitable housing.
- No. As a program participant, you may use an assigned substitute address for creating a new public record. The ACP cannot remove or delete information that already exists in public record.
This is one of the reasons why an applicant must move (or be moving) to a location unknown to their abuser or any government agency to apply to the program.
- Yes. The ACP is required to disclose your address or phone number upon receipt of a court order signed by a judge.
- Yes. In the event of disclosure of an actual address or phone number, you will be notified within one business day.
- No. Your residential address and phone number is kept confidential, but being a participant in the program is not confidential.
ACP staff can verify participation on request by a public body for official use. They can also provide verification to a private entity or financial institution if a participant asks them to do so.
- Program participation lasts four years, unless otherwise cancelled or withdrawn. Participation can be renewed for an additional four years prior to expiration.
- Yes. Any person who lives in the same household as a program participant may also receive ACP services. All household members over age 18 must also complete an application in addition to being listed as a co-applicant by the primary applicant.
- Yes. Your participation in the program may be cancelled for the following reasons:
- You provided false or incorrect information on an ACP application.
- You do not notify the ACP in writing of a change in residential or mailing address, or telephone number within ten days.
- You do not notify the ACP of a legal name change within 30 days.
- Mail forwarded to you is returned to the ACP as undeliverable.
- You do not submit a renewal application at least 30 days prior to the expiration date.
- You no longer want to be in the program and request to be withdrawn.
- Yes. If your participation is cancelled, you will be notified by the ACP in writing. The notice will include an appeal form, which may be submitted within 30 days of the notice.
- Yes. The ACP does not relieve you of your legal or financial responsibilities, or from having to provide actual address information to receive certain services from state or local government agencies. You also cannot use the substitute address for a supervised offender’s record.
Convicted sex offenders who are required to register their residential address with criminal justice agencies are not allowed to use the substitute address for community registration purposes.