Frequently Asked Questions


Address Confidentiality Program FAQs

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How should ACP mail be addressed?

It is very important that all mail received by the ACP has the participant ACP number included in the address.  This is how mail is routed to the appropriate participant.  The address does not need to include ACP before the number.  Below are examples of how mail should be addressed:

Jane Doe
PO Box 1108 999-19
Salem, OR 97308-1108

Or

Jane Doe
PO Box 1108
999-19
Salem, OR 97308-1108

Or

Jane Doe 999-19
PO Box 1108
Salem, OR 97308-1108

Senders should be notified that they should not indicate that this is a PO Box in their system.  If they check that it is a PO Box, it doesn’t allow room for the ACP number.  If the sender if having issues adding the ACP number, please have them contact the ACP by emailing ACP@doj.state.or.us.

What if I am considering a Confidential Name Change?

You must already be an ACP participant to qualify for a confidential name change.
Reach out to an advocate near you to consider the risks and benefits. Click here for local agencies. Click here for Confidential Name Change info.

You may want to consider discussing your options with an attorney. If you need assistance finding a lawyer or for information about the Modest Means Program click here or call the Oregon State Bar’s Lawyer Referral Service at 503.684.3763 or 800.452.7636.

ACP staff do not provide threat-assessment or safety-planning and are not allowed to offer legal advice.

What if I am considering a new Oregon Driver’s license number or customer number from the DMV?

See DMV Customer Number Detail Sheet.

What if I’m considering changing my Social Security Number?

Follow this link for more information.

What if I’m considering purchasing a home?

You may want to consider discussing your options with a real estate attorney. If you need assistance finding a lawyer or for information about the Modest Means Program click here or call the Oregon State Bar’s Lawyer Referral Service at 503.684.3763 or 800.452.7636.

You should also reach out to your local County Clerk’s office to discuss the steps in concealing your new address.

ACP staff do not provide threat-assessment or safety-planning and are not allowed to offer legal advice.

How do I change my address with the ACP?

You must notify the ACP in writing within 10 days of a change to your residential address, mailing address or phone number. You may submit a Change of Address or Telephone Number form » by regular mail, by fax, or by email as an attached .PDF or .JPG (less than 1MB).

The form MUST contain your signature to verify your identity. The ACP cannot accept an electronic signature at this time.

Am I eligible for the ACP?

To be eligible for the ACP you must live in Oregon, and

  • be over 18 years old*, and
  • be a victim of domestic violence, sexual assault, stalking, or human trafficking, and
  • have recently relocated (or are about to relocate) to an address unknown to the perpetrator(s) or any government agencies.

*Parents or guardians may apply on behalf of incapacitated adults and minor children who are otherwise eligible for the ACP.

NOTE: If you do not live in Oregon, find out if your state has a confidential address program with the Address Confidentiality Programs in the United States (PDF) ».

What kind of mail is forwarded?

All first-class, certified, and registered mail is forwarded.

Magazines, packages and junk mail are not forwarded. Packages are refused at the Post Office and returned to the sender. Magazines and junk mail are confidentially shredded and recycled.

The ACP may also accept legal process service (aka “get served”) on your behalf.

How do I apply for the ACP?

To apply for the ACP you must meet with an Application Assistant (AA) in your area.

The AA is a victim advocate designated by the Attorney General who helps you:

  • conduct safety planning.
  • understand the program services, participant rights and responsibilities.
  • determine eligibility.
  • complete the application.

Will I get my own Post Office box?

No. Every participant in the program uses the same Post Office box in Salem, Oregon. However, each household in the program is assigned a unique ACP Code that ensures mail is delivered correctly and without delay.

Is the ACP like a witness protection program?

No. The program cannot hide you or help you “go underground”. Although a recent confidential relocation is required to apply, the ACP does not offer financial assistance to help you move or obtain suitable housing.

Does the ACP remove or delete information about me that already exists in records?

No. As a program participant, you may use an assigned substitute address for creating a new public record. The ACP cannot remove or delete information that already exists in public record.

This is one of the reasons why an applicant must move (or be moving) to a location unknown to their abuser or any government agency to apply to the program.

Will my address ever be disclosed?

Yes. The ACP is required to disclose your address or phone number upon receipt of a court order signed by a judge.

Will I be notified if my address has been disclosed?

Yes. In the event of disclosure of an actual address or phone number, you will be notified within one business day.

Is participation in the ACP confidential?

No. Your residential address and phone number is kept confidential, but being a participant in the program is not confidential.

ACP staff can verify participation on request by a public body for official use. They can also provide verification to a private entity or financial institution if a participant asks them to do so.

Does my participation in the ACP expire?

Program participation lasts four years, unless otherwise cancelled or withdrawn. Participation can be renewed for an additional four years prior to expiration. Prior to your expiration date please print, sign and submit the renewal form to ACP. The form can be emailed to ACP@doj.state.or.us or faxed to 503-373-1340.

Can other household members participate in the ACP?

Yes. Any person who lives in the same household as a program participant may also receive ACP services. All household members over age 18 must also complete an application in addition to being listed as a co-applicant by the primary applicant.

Can I be cancelled from the program?

Yes. Your participation in the program may be cancelled for the following reasons:

  • You provided false or incorrect information on an ACP application.
  • You do not notify the ACP in writing of a change in residential or mailing address, or telephone number within ten days.
  • You do not notify the ACP of a legal name change within 30 days.
  • Mail forwarded to you is returned to the ACP as undeliverable.
  • You do not submit a renewal application at least 30 days prior to the expiration date.
  • You no longer want to be in the program and request to be withdrawn.

Can I appeal a cancellation?

Yes. If your participation is cancelled, you will be notified by the ACP in writing. The notice will include an appeal form, which may be submitted within 30 days of the notice.

Are there ways I cannot use the substitute address?

Yes. The ACP does not relieve you of your legal or financial responsibilities, or from having to provide actual address information to receive certain services from state or local government agencies. You also cannot use the substitute address for a supervised offender’s record.

Convicted sex offenders who are required to register their residential address with criminal justice agencies are not allowed to use the substitute address for community registration purposes.


Crime Victims Compensation FAQs

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How much do compensation benefits cover?

Compensation through the Oregon Crime Victims’ Compensation Program varies on a case-by case basis. Qualified applicants may receive a maximum of $47,000. Awards may include:

  • $20,000 for reasonable medical and/or counseling expenses from a licensed professional
  • $20,000 for reasonable grief counseling expenses from a licensed provider for survivors of a deceased victim
  • $400 per week for documented loss of earnings or financial support for a total of up to $20,000 maximum (the victim must be gainfully employed at the time of injury or death in order to qualify for this benefit)
  • $5,000 maximum for funeral expenses
  • $5,000 for reasonable counseling expenses due to the abuse of a corpse
  • $4,000 maximum for rehabilitation
  • $10,000 for reasonable counseling expenses from a licensed professional for counseling a child who witnessed domestic violence
  • $1,000 for reasonable counseling expenses for family members of an Oregon resident who is a victim of international terrorism
  • $500 for reasonable counseling expenses for friends or acquaintances who are the first to discover a deceased victim’s body
  • $5,000 for counseling and $3,000 for travel and lodging in additional compensation if a case continues into the post-conviction process

Do compensation benefits expire?

The expirations for benefits vary, depending on age and relation:

  • Adult victims must use their claim within three years after the date the claim was accepted.
  • Family members of homicide victims must use claims for counseling within five years after the date their claim was accepted.
  • Claims for child victims remain open until their 21st birthday or for three years after it was accepted, whichever is longer.

Is property damage eligible for compensation?

No. Damage or loss of property is not eligible for compensation.

Is accidental injury or death eligible for compensation?

No. Accidental injury or death, or that which results from the victim’s own behavior is not eligible for compensation.

What else may make a crime ineligible for compensation?

If the crime occurred before the Oregon Crime Victims’ Compensation Program became effective in January 1978, the victim is not eligible for compensation.

How soon will a decision be made?

We are usually able to notify applicants in writing within 90 days.

How is compensation determined?

We process each application we receive by obtaining police reports, medical reports and any other information necessary to make a fair determination. An individual’s benefits, such as health and auto insurance, sick leave, medical disability, Social Security,  and compensatory fines or restitution, are considered resources that must be used before Crime Victims’ Compensation dollars.

Are incarcerated victims eligible for compensation?

Yes, but compensation may be deferred if the victim is incarcerated or owes money for a criminal conviction.

What if a victim receives additional compensation from a source other than the Crime Victims Compensation Program?

Any money recovered for the injury after compensation has been paid must be repaid to the Crime Victims’ Compensation Program.

Do I have to use my private insurance/OHP/automobile insurance/disability insurance/sick pay?

Yes. By law, Crime Victims’ Compensation is a last resort. Prior to billing Crime Victims’ Compensation, you must use resources such as private medical insurance, OHP, automobile insurance, Personal Injury Protection, disability insurance and sick pay. Also, if you have medical insurance, you must see a participating provider.

What if the crime occurred in a state other than Oregon?

Compensation benefits are paid by the state where the crime occurred. If you are the victim of a crime that occurred outside of Oregon, please visit the National Association of Crime Victims’ Compensation Boards » for information about compensation programs in that state.

Crime Victims Portal FAQs

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What does the status incomplete mean?

An application was started but then saved instead of submitted. CVC has not received this application so please make sure the application is completely filled out and submitted.

Why do I get an error when I sign the application and try to submit it?

The name in the last name, first name and middle name fields must match exactly to the signature line. It is suggested to tab through the name fields so there are no extra spaces.

Why can’t I see my claim once I log into the portal?

You only have access to applications that you submitted through your login. If you are working with an advocate and they helped you submit the application you will need to email cvssdportal@doj.state.or.us and request to be linked to your claim.

Can I submit an application using my cell phone?

No, you can only submit an application using a computer or iPad (tablet). Once an application has been submitted you can check the status and upload documents on a cell phone.